Frequently Asked Questions (FAQ)
1. What is Eric Trading Company?
Eric Trading Company is a registered business under SECP and FBR that specializes in providing high-quality grocery items, including flour (atta), sugar (cheeni), rice (chawal), cooking oil (ghee), lentils (dals), and more.
2. What is the Smart Rashan Card?
The Smart Rashan Card is a financial solution offered by Eric Trading Company, allowing customers to purchase groceries or withdraw cash on credit. Customers can use this card to shop at our platform, or authorized stores.
3. How can I apply for a Smart Rashan Card?
You can apply for the Smart Rashan Card online through our website or app. Submit your application, upload the required documents, and pay the card processing fee.
4. What is the fee for the Smart Rashan Card?
The card fee is Rs. 500. If you pay the fee during application submission, it won’t be deducted from your card limit. If not, it will be debited from your SMART RASHAN CARD.
5. Can I return or exchange products?
Yes, we offer a return or exchange policy for eligible items. Please refer to our Returns Policy for detailed information.
6. How can I pay for my purchases?
We accept payments via multiple methods, including:
Credit/Debit Cards
Bank Transfers
Smart Rashan Card (if applicable)
7. Are there service charges on the Smart Rashan Card?
Yes, a 10% service charge is applied to the total card limit. For example, if your card limit is Rs. 5,000, you must repay Rs. 5,500.
8. How do I qualify for a card limit increase?
If you make timely repayments, your credit history will improve, and your card limit will be increased.
9. What happens if I miss a repayment?
If you fail to repay on time:
You may be charged additional service fees.
Your card limit may decrease.
Continued defaults may result in service termination.
10. Can someone else use my Smart Rashan Card?
No, only the applicant and co-applicant (if applicable) are authorized to use the card. The card can only be used with the original CNIC of the cardholder.
11. Are there any wholesale or deal packages available?
Yes, Eric Trading Company offers wholesale pricing and exclusive deals on grocery items. Visit our Deals & Discounts section for the latest offers.
12. How can I contact customer support?
You can reach our customer support team via:
Email: erictradingofficail@gmail.com
Phone: +92 319 486 8529
Contact Form: Available on the Contact Us page
If you have further questions, feel free to contact us. We’re here to assist you!