Returns Policy
At Eric Trading Company, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process. Please read the following policy carefully to understand our terms and conditions for returns:
Eligibility for Returns
- Returns are accepted within 7 days of receiving the product.
- The item must be unused, unopened, and in its original packaging.
- Items such as perishable goods (e.g., fresh groceries) are non-returnable, except in cases of quality issues or wrong delivery.
Non-Returnable Items
- Products that have been tampered with, used, or are not in their original condition.
- Fresh or perishable items, unless damaged or spoiled upon delivery.
Steps to Return an Item
- Contact our Customer Support team within the return period to initiate the process.
- Provide the order number, details of the item to be returned, and the reason for the return.
- Pack the product securely in its original packaging and include all accompanying items (if any).
Refund Process
- Once your return is received and inspected, we will notify you of the status of your refund.
- Refunds will be processed within 5-7 business days after approval and will be issued to your original payment method.
Exchange Policy
If you received a damaged, defective, or incorrect item, we will replace it at no additional cost. Please contact our Customer Support team for assistance.
Contact Us
For any return-related queries, feel free to reach out to us via our Contact Us page or email us at erictradingofficail@gmail.com . Our team is always here to assist you!
Thank you for shopping with Eric Trading Company. We value your trust and strive to make your experience as seamless as possible.